A recent incident involving IndiGo Airlines has sparked amusement and concern online after a passenger paid for a window seat only to find himself seated next to a solid wall. The hilarious yet frustrating experience was shared on social media, prompting widespread reactions and an official response from the airline.
Passenger’s Complaint Goes Viral
When booking a flight, travelers expect comfort and value for their money, especially when paying extra for preferred seats. However, for Pradeep Muthu, a sports commentator from Chennai, the experience turned out to be unexpectedly disappointing.
Taking to X (formerly Twitter), Pradeep humorously expressed his frustration, sharing a selfie with a confused expression alongside a photo of the missing window. His caption read:
“Dei @IndiGo6E I paid for a window seat da.. where is the window? #TravelParithabangal”
Dei @IndiGo6E I paid for a window seat da.. where is the window 😁 #TravelParithabangal pic.twitter.com/Uk4qKXpQRk
— Pradeep Muthu (@muthupradeep) February 6, 2025
His post quickly gained traction, garnering over 6.88 lakh views and sparking a flood of reactions from netizens.
Social Media Reactions
The tweet triggered a wave of comments, with some users laughing at the absurdity of the situation while others criticized the airline for its lack of transparency. Many passengers shared similar experiences, pointing out that such “windowless window seats” exist due to the structural design of certain aircraft.
Aviation experts chimed in with explanations, but the general consensus remained that airlines should clearly mark these seats during booking to prevent misunderstandings and passenger dissatisfaction.
That cost was for only for window “seat”. “Window” itself costs extra.
— Shantanu Goel (@shantanugoel) February 7, 2025
Most international airlines usually inform beforehand if the window seat has no window.
Indigo should do better here.
— Reva (@VamossssRafa) February 7, 2025
Same happened with me also. I selected Chicken Junglee sandwich as flight was starting at 9 p.m. But leave sandwich aside they didnt gave me anything. Did not asked for water also.
— Yadu Pratap Singh (@yadu14684) February 8, 2025
You should carry a drill machine and hammer; make them your own. They are developing our skills.
— sunilwithyou (@sunnythedoctor) February 8, 2025
Window is hidden. Due to safety concerns
— 𝙺𝙸𝙲𝙺 𝙱𝚄𝚃𝚃𝙾𝚆𝚂𝙺𝙸 ♉️ (@PanditJiKLaika) February 8, 2025
IndiGo’s Response
Following the viral backlash, IndiGo issued a standard response:
“Hi, we are concerned to know this. Please share your flight details (PNR) via DM so we may assist you further. ~Deepika.”
Hi, we are concerned to know this. Please share your flight details (PNR) via DM so we may assist you further. ~Deepika https://t.co/xcJPAig2qK
— IndiGo (@IndiGo6E) February 6, 2025
However, the generic nature of the reply left many users unimpressed, with some calling for better communication and transparency regarding seat layouts.
What’s Your Take?
Do you think airlines should be more upfront about seat details? Share your thoughts in the comments!