IndiGo Airlines has once again found itself in the spotlight, drawing criticism for its inefficiency and lack of customer care. Passengers at Pune Airport endured a frustrating two-hour wait to claim their baggage, leaving many disheartened. This incident adds to the growing list of grievances against the airline, further denting its reputation.
A Disappointing Experience for Dubai-Pune Passengers
Passengers aboard IndiGo flight 6E 1484 from Dubai to Pune initially felt relieved when their flight landed ahead of schedule at 9:40 pm, 30 minutes earlier than expected. However, their excitement soon turned into frustration as the baggage retrieval process at Pune Airport became a lengthy ordeal.
Retired ACP Bhanupratap Barge, traveling with his family, expressed his disappointment over the mismanagement, stating:
“We were happy when the flight landed ahead of schedule at 9:40 pm, but the luggage only started appearing around 11:15 pm.”
However, he added,
“Many passengers were left stranded with no information on screens, no messages, and no assistance. Even after we collected our luggage, it took us 20 minutes for a cab to receive us at the pickup point at Terminal 2.”
Similarly, Girish Deshpande, a member of Aundh Vikas Mandal, described the chaotic experience, mentioning that while his bags were retrieved by 11:10 pm, several others waited nearly two hours. He also highlighted issues with the aerobridge docking delay and the lack of traffic management outside Terminal 2.
Baggage Screening Machine Malfunction to Blame
The significant delay was attributed to a technical malfunction in the baggage screening machine operated by airport authorities. This disruption left hundreds of passengers waiting, as their luggage appeared on conveyor belts much later than expected.
“It took over 15 minutes for the aerobridge to dock after landing, and the real ordeal began when passengers had to wait endlessly for their luggage.”
IndiGo Airlines confirmed the delay, clarifying that the issue stemmed from the airport’s baggage screening equipment. Pune Airport Director Santosh Dhoke, however, expressed uncertainty about the incident, suggesting customs inspections or airline staff could also be responsible. Unfortunately, passengers were left in the dark, with no clear communication or support from either the airline or airport authorities.
A Growing List of Customer Complaints
This incident is yet another addition to the mounting complaints about IndiGo’s services. The lack of preparedness, poor coordination, and insufficient communication left passengers with an unpleasant travel experience.
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